Shipping policy
Thanks for shopping with https://enya-music.com
International shipping might experience delay due to force majeure events.
To keep track of your order, contact https://enya-music.com (service@enyamusicglobal.com) so we can provide you the order’s tracking number.
Order Processing Time
It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
Generally, orders are shipped within 1-3 business days of order confirmation/payment.
Our warehouse only operates on Monday to Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Shipping Cost & Transit Time
| Region/Country | ETA | Cost | Warehouse | Courier |
| North America | 2-5 business days | Free Shipping | North America | Amazon MCF/ UPS/ USPS |
| 3-7 business days | USD 30 - USD 250 | China | UPS / YunExpress |
Shipping Location
We offer delivery on North America, excluding Puerto Rico, Alaska, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands, Military addresses, remote areas of the province: British Columbia, Saskatchewan, Manitoba, Ontario, Quebec, Newfoundland and Labrador, Yukon and all the areas zip code beginning with X in Canada.
Tracking
You will receive an email when your order has been dispatched. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.Tracking information may take 48 to 72 hours to update.If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
International shipping might experience delay due to force majeure events. If your order is delayed, please contact us via email service@enyamusicglobal.com, we will check the situation with the shipping company in time. Thanks for your understanding and support.
Order Cancellations
We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not dispatched out, you can cancel your order before your item’s delivery. And we will refund full of your money.Orders can't be canceled once the parcel is dispatched out.
About Customs Duty
In some cases, orders may be charged the customs duty by government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact the local customs office for more information about customs fees, duties, and taxes.
About Delivery Issue
At enya-music.com, we ensure timely processing and shipment of all orders. Once the package is dispatched, the responsibility for delivery rests with the chosen courier.
- Enya Music Inc is not liable for any theft, loss, or damage that occurs after delivery. Claims for stolen or lost packages should be addressed directly with the courier service.
- After shipment, the courier is responsible for ensuring safe delivery. We advise tracking your order and securing your delivery address.
- For lost or stolen packages, please file a claim with the courier service. They will investigate and, if applicable, offer compensation.
- We're happy to provide the necessary documents to assist you in claiming the stolen package.
Contact Information
Phone: +86 0755-84898646
Email: service@enyamusicglobal.com
Address: Cha Garden Market, Qiuchang Subdistrict, Huiyang District, Huizhou City, Guangdong Province